观测工程师（远程）

The primary goal of this position is to be the hub of observability partnering with various teams to provide the necessary visibility to make sure our websites are performing to our customers' expectations. This will result in improved adoption of our session replay tool, reduced customer struggle, faster MTTR, etc. This role will leverage various tools to accomplish this, however, the primary tool will be a session replay tool.

3+ years of proven experience identifying performance concerns/customer struggle and driving improvements for websites; 4+ years of relevant front-end web development experience is preferred; A Bachelor's degree or an additional 3 years of relevant work experience is preferred; Experience with session replay tools (FullStory, Quantum Metrics, Glassbox, etc.) or other observability tools (Adobe Analytics, Dynatrace, Splunk, etc.); A strong desire to find problems, understand them, determine customer impact, and collaborate with teams to resolve them; Working knowledge of front-end technologies such as HTML, CSS, JavaScript, and browser developer tools; Ability to interpret and analyze session replay data to identify customer struggle and hypothesize technical root causes; Experience debugging client-side issues and understanding how front-end code interacts with APIs and backend systems; Strong communication skills to articulate technical findings to engineering teams and non-technical stakeholders; Experience collaborating with engineering and product teams to triage and prioritize customer-impacting issues; Inclined to be proactive with initiating, leading and driving discussions/meetings with internal & external partners.

Incentive bonus program; 401(K) savings plan with company match; Annual companywide review process; Flexible spending accounts; Medical, dental and vision insurance; Life and disability insurance; Associate assistance program; Paid parental and adoption leave; Access to fertility and adoption benefits through Carrot; Access to mental health and wellness app, Headspace; Paid Caregiver Leave; Mobile Stipend; Paid time off and one paid volunteer day per year, allowing you to give back to your community; Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year); Seven associate wellness half days per year; Merchandise discount on all of our brands; Opportunities for career advancement, we believe in promoting from within; Access to multiple Associate Resource Groups; Global team of people who will celebrate you for being YOU!

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.