Samsara招聘高级支持工具产品经理（美国）| LinkedIn

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience. As a Sr. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company’s GTM strategy and future.

5-8 years of Customer Support tooling experience in a fast-paced SaaS environment. Bachelor’s degree in a technical or business field, or equivalent practical work experience. AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar). Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools. Ability to translate complex customer and business problems into clear requirements and solutions. Experience with leveraging AI to solve high-impact business problems. Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures.