Manage, develop, and hire (as-needed) a team of KYB Operations Analysts, fostering high performance and operational rigor. Set individual and team KPIs; provide regular reporting and insights on the health of KYB Operations. Oversee the end-to-end KYB review process for all MoonPay products — ensuring quality, consistency, and compliance with policies. Own QA frameworks for the KYB team; monitor output quality and implement corrective actions where needed. Own and continuously improve KYB operational workflows, procedures, and documentation — translating compliance policy into clear, scalable operational processes. Identify and propose improvements to tooling, workflows, and automation — partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handle time and streamline the onboarding experience. Represent the KYB Ops team in cross-functional forums with Compliance, Legal, Product, and Sales — bringing operational context and team/customer feedback into broader discussions. Act as the day-to-day domain authority on KYB for the team and adjacent functions — the go-to person for process questions, case escalations, and operational guidance.