高级产品设计师

Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment. Handling billions of monthly interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents think, act, and improve — delivering better customer experiences and scalable business impact. As the Forethought Product Design Team, we are empowered to engage and inspire our users. We conduct user research and strive to rethink and redefine how users interact with Forethought’s brand and products. We design end-to-end AI-driven CS products that connect customers to live services and CS expertise with speed and accuracy.

Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design, [Preferred]
6+ years of professional experience in designing consumer or B2B or enterprise products [Required]
A designer with excellent visual skills and craft who obsesses over interaction details
A proactive and resourceful self-starter who thrives in ambiguity and can make decisions with imperfect data
Have exceptional ‘creative problem-solving’, initiative, and follow-through skills with the ability to think on your feet

The US annualized base salary range for this position is $190,000.00-$286,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.