The Aspen Group在美国招聘Senior CCaaS工程师 | LinkedIn

The Senior CCaaS Engineer at The Aspen Group (TAG) is responsible for the technical management and hands-on support of the organization’s CCaaS platform and related integrated applications across more than 1,500 locations, including corporate offices, field offices, and data centers for Aspen Dental, WellNow, Chapter Aesthetics, Lovet, and ClearChoice. This role focuses on the requirement gathering, design, development, and maintenance of CCaaS communication flows supporting both external and internal callers. Additionally, the Senior CCaaS Engineer will support AI CCaaS integrations, ensuring seamless, efficient communication systems that align with business objectives, leveraging NiCE and RingCentral solutions for Contact Center as a Service (CCAAS) and Unified Communications as a Service (UCAAS).

Bachelor’s degree in information technology, Telecommunications, or a related field in a large scale business environment. 5+ years NiCE CXone Scripting experience. 5+ years business call center requirements gathering. 3+ years of NiCE DFO (Digital First Omnichannel). 3+ years’ experience with integrating applications into Nice CXone. 3+ years’ experience supporting call center reporting on Nice CXone. 2+ Years other application development experience nice to have. Familiarity with cloud-based telecom solutions and their integration with IT systems. Ability to learn new technologies as required.

Annual Salary Range: $115,000-$135,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

The Aspen Group (TAG) 是美国最大的零售医疗业务支持组织之一，已支持超过20,000名医疗专业人员和团队成员，拥有近1,500家健康和 wellness 办公室，覆盖美国 48 个州的四个不同领域：牙科护理、急诊护理、医疗美容和动物健康。