客户成功经理

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. This role requires you to work during US business hours, Monday through Friday. What would you do, if hired? At CloudExtend, we're redefining how enterprise users interact with their systems of record—like NetSuite and Salesforce—by embedding productivity tools directly where they work most. As a Customer Success Manager (CSM) on the CloudExtend team, you'll be at the heart of our customer journey, helping users unlock the full potential of our apps to drive efficiency, automation, and adoption across the organization. This role is laser-focused on maximizing customer value, boosting license utilization, and ensuring retention and expansion within your portfolio. Each day will be dynamic and driven by meaningful customer interactions, data-backed insights, and collaboration with internal teams including Sales, Product, Marketing, and Support.

Experience in Customer Success, Account Management, or SaaS Consulting roles.
Proven ability to own the renewal process, forecast risks, and keep accounts healthy and growing.
Light project management skills to keep onboarding timelines, tasks, and customer stakeholders aligned and moving forward.
Confidence using tools like Custify, Salesforce, NetSuite, Excel, Outlook, Google Workspace, Zoom, and Intercom as part of your daily workflow.
Technical fluency—you’re comfortable navigating web apps, understanding customer workflows, and guiding users through basic troubleshooting and in-app steps
A knack for multi-tasking, prioritization, and keeping a cool head in a fast-paced, agile environment.
Excellent written and verbal communication skills paired with active listening especially over zoom and email. You translate customer needs into clear next steps and value-driven conversations.
A detail-oriented mindset and confidence with usage metrics and adoption analytics.
A self-starter attitude: you learn quickly, take initiative, and stay calm and organized in a dynamic environment.
A team-first attitude and experience collaborating with cross-functional groups.
A customer-centric approach, you advocate for what’s best for the customer and the business with equal enthusiasm.

Ten days of vacation (starting year one)
Parental leave and a generous benefits package
Monthly tech stipend
Recognition and career development opportunities

Celigo is a nimble, high-impact division within Celigo. We move fast, experiment often, and are deeply committed to customer outcomes. Our Customer Success team plays a critical role in making sure our users not only retain—but expand. As a CSM here, you’re more than support—you’re a strategic driver of value and an advocate for change.