SRE工程师负责人

Mastercard’s Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements. Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience. In this role, you will join our Payments Network SRE team and take ownership of continuously assessing and elevating the end to end service quality of our platform. You will leverage data to drive root cause analysis and deliver strategic insights to key stakeholders on resource utilization, capacity forecasting, and performance trends—ensuring the availability, scalability, and resilience of our network.

5-10年SRE或相关运维角色经验，包括3年以上支持电子商务、金融服务或大规模SaaS平台的经验。优秀的基础设施故障排查和分析问题解决技能。具备观测性和监控工具（如Splunk、Dynatrace等）的实践经验，能够排查复杂问题。熟悉网络观测工具（如SolarWinds和NetScout）。精通分层调试，使用tcpdump捕获流量并用Wireshark分析数据包。对支付平台的端到端基础设施有广泛理解，涵盖平台服务、网络、数据库和存储。自动化和基础设施即代码工具（如Chef、Ansible、Terraform）的熟练使用，以及结构化数据格式（JSON/YAML）。优秀的沟通能力，能够协调跨职能的故障排查努力并领导根本原因分析过程。有解决复杂生产问题、进行根本原因分析并推动长期纠正措施的证明能力。有与开发团队合作塑造架构、定义SLIs/SLOs并嵌入可靠性到服务设计中的经验。对监控和观测生态系统有深入理解，包括Prometheus、Grafana、ELK/EFK、Splunk和OpenTelemetry。有效的事件管理技能，具有结构化和分析性的问题解决方法。

Mastercard 赋能全球200多个国家和地区的经济，与客户一起帮助建设可持续的经济，让每个人都能繁荣。我们支持多种数字支付选择，使交易安全、简单、智能且易于访问。我们的技术和创新、合作伙伴和网络相结合，提供独特的产品和服务，帮助人们、企业和政府实现最大潜力。