客户支持
$1500 - $2000 / month
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This position is needed to lead core provisioning and management for Twilio's sender onboarding. You will own user-facing sender administration and the orchestration needed to route customers through required setup and compliance steps across various lifecycle stages. Your goal is to simplify sender selection, provisioning, and management to protect our communication foundation. You will improve a disjointed journey with a unified experience using intelligent state management, intent-based routing, and proactive nudges. You will also scale provisioning for high-volume growth by improving the sender recommender to help customers expand internationally, alongside delivering robust bulk purchasing and auto-scaling mechanisms. Ultimately, you will simplify sender complexity for all new and existing customers.
Minimum of 6 years of experience in product management in SaaS, IaaS or PaaS. Proven track record managing complex systems: experience managing core workflows and complex state-management systems. Technical Acumen: Ability to partner deeply with Engineering to understand technical requirements, navigate complex system architectures, and resolve cross-team dependencies. Data-Driven Decision Making: Command of analytical thinking skills with the ability to use product analytics and quantitative data to monitor metrics, drive decisions, and measure outcomes. Stakeholder Management & Collaboration: Excellent communication and cross-team collaboration skills, with a demonstrated ability to align and influence Engineering, Design, and compliance stakeholders. Execution & Dealing with Ambiguity: Initiative, ownership, and accountability to break down complex problems, build clear roadmaps, and ruthlessly prioritize competing features in a fast-paced environment. Bachelor’s in Computer Science, Engineering, or equivalent practical experience.
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
Twilio是一家致力于塑造通信未来的企业,为数以万计的公司提供创新解决方案,并赋能全球数百万开发者打造个性化的客户体验。
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。