产品支持代表二级

As a Product Support Representative II on the Rapid Response team, you will serve as a critical first point of contact for customers seeking timely, effective support across multiple channels.

1–3 years of product support experience
Strong verbal and written communication skills, particularly in real-time customer interactions
Ability to remain calm, organized, and effective in high-volume or high-pressure environments
Comfort using AI-powered tools, knowledge bases, and guided workflows, with a willingness to learn and adapt
Analytical mindset with the ability to assess issues, identify patterns, and follow structured troubleshooting processes

Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to fostering an inclusive workplace.

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched.