客户支持
$1500 - $2000 / month
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Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
You will serve as the primary architect and builder of AI-powered solutions within the Kraken Compliance team. This is a full-stack ownership role spanning opportunity identification, solution design, deployment, governance, and capability transfer. This global role will require you to work strategically to “automate everything” while building Compliance’s data driven machine across multiple jurisdictions and products (e.g. crypto, payments, futures, equities, custody, margin). Responsibilities span the following areas: Design and deploy AI-powered Compliance solutions. Architect and build agentic workflows using n8n, Claude API, Python, and MCP that take real actions in Compliance processes with appropriate human oversight and approval gates. Design and deliver solutions across priority Compliance use cases: alert pre-screening, case narrative generation, regulatory change summarization, EDD report drafting, and audit-ready documentation. Build scalable, automated analytics solutions that deliver high-quality, repeatable risk insights for Compliance leadership and regulators. Apply AI-enabled techniques for text analysis, transaction pattern recognition, and workflow automation to surface actionable signals from high-volume data. Build error handling, audit trails, regulatory-calendar awareness, and human-in-the-loop checkpoints into every production system before deployment. Ensure all automations comply with data classification requirements for customer PII, regulated financial data, and cross-jurisdictional privacy obligations including GDPR and applicable AML data retention rules.
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process.
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。