Support Engineer

Role The Support Engineer at Pipe17 is responsible for providing our customers with Level 1 (L1) and Level 2 (L2) support. As an integral part of the Pipe17 team, the Support Engineer will work directly with customers to resolve technical issues related to our solution, which connects sales channels, 3PLs, and ERP systems within the e-commerce sector. Support Engineers will use tools like Zendesk, Slack, and Datadog to provide timely and effective support, including troubleshooting API integrations and ensuring seamless operation of customer systems.

●E-commerce Knowledge: Understanding of the e-commerce business and related sales channels, 3PLs, WMS, and ERPs.

●Proficiency with APIs: Ability to work with APIs for data integration. Troubleshooting.

●JSON data: ability to read and understand JSON data,

●JavaScript Knowledge: Basic/Intermediate skills for customization and identifying/solving issues with custom mappings.

●AI Tools Experience: Familiarity with AI tools is desirable.

●System Logs Interpretation: Ability to read and interpret system logs for issue diagnosis.

●Problem-solving skills: strong analytical and troubleshooting abilities.

The capacity to think critically and provide solutions to technical challenges.

○Strong problem-solving abilities.

●Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical customers clearly and concisely. Strong interpersonal skills are required to create a positive customer relationship and teamwork.

我们能够提供 和湾区以及全球的大牛一起共事 真正的全球多元化团队 高速发展的业务 学习并参与到 AI 人工智能技术的应用 尊重工作与生活的平衡 绝佳的学习与成长氛围 有竞争力的薪酬 公司标配 Macbook 年度旅游/聚会 定期组织团建与体育运动 每年去美国或其他国家学习和交流 与公司共同成长与发展

补充 我在这里工作第五个年头了，以上这些都是实打实的，没有一点水分。去年 3 月去的西雅图和加州，今年去的墨西哥城、西雅图，10 月份要去亚美尼亚。真正的快乐工作、充实生活。同时这里没有年龄歧视，大龄中青年很多和年轻人打成一片，挺欢乐的。压力大的时候也有，不过团队协作氛围好，有问题一起扛。真诚邀请有识之士加入！

Pipe17是一家总部在美国的 SaaS 公司，面向 E-commerce 行业提供软件技术和产品方案。今年品牌升级后的定位是 AI empowered Order Management System. 公司是一个分布式的组织，在全球各地区都有团队成员，包括 US 、South America, EU ，中国等等。目前中国的办公室位于成都高新区软件园。