运营负责人

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Our EA Experiences group is dedicated to ensuring great experiences for our growing communities, centred around our world-renowned brands, including fan favourites like Apex, Battlefield, EA SPORTS FC, Madden NFL, and The Sims, among others. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment. As Operations Lead, you will manage a team of Incident Managers who provide world-class incident management and support to our numerous partners. As part of the broader XO Support team, you will be an essential contributor to our teams based in Canada, Ireland and Singapore, reporting to the Manager of XO Support.

You’re someone who can bring the following skills or experiences to our team: Have 3+ years’ experience with Operations/Incident Management organizational responsibilities, which include ownership and management of incident escalation, resolution tracking & reporting, and people management. You convey complex, technical concepts to our executive staff, business sponsors, partners and technical resources in clear language. You can quickly ingest and apply new concepts, principles, and solutions. You foster a culture of learning and improvement. Understand the rigorous demands a 24x7 real-time online operational environment requires. You demonstrate strong operational discipline by adhering to runbooks and documentation, yet can think critically and make well-reasoned decisions when incidents deviate from expected scenarios.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.