Manychat寻找Honduras的客户支持代理 | LinkedIn

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth. We’re the first line of support and the ongoing partners for our customers. We listen with empathy, solve issues with speed, and always go the extra mile, making sure our customers feel heard and supported at every step. We’re looking for customer support superstars to join our team! This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to our global customers. Our team is fun, kind, and empathetic - if this role and team sound exciting to you, we’d love to chat! What You’ll Do: Provide our users with an outstanding customer experience, analyze and respond to queries via ticketing system (no calls), become a power user of our product to delight the customers, identify cases that need to be escalated and escalate effectively, share feature requests and effective workarounds within the Support team, collaborate with the broader Manychat team on business objectives, attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc. What You’ll Bring: 2+ year of experience in a customer-facing role — the industry doesn’t matter! Fluency in English; and Spanish or Portuguese. Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication. Team-first mentality, with an unmatched level of support for teammates. Ability to work in a fast-paced environment and learn quickly. Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team.

2+ year of experience in a customer-facing role — the industry doesn’t matter! Fluency in English; and Spanish or Portuguese. Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication. Team-first mentality, with an unmatched level of support for teammates. Ability to work in a fast-paced environment and learn quickly. Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team.

📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow. 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth. We’re the first line of support and the ongoing partners for our customers. We listen with empathy, solve issues with speed, and always go the extra mile, making sure our customers feel heard and supported at every step. With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.