客户支持代表（聊天）

At SimpleTexting, we're seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you'd be the heart and soul of SimpleTexting.

英语是你的主要语言。Secondary languages are a plus. At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent). You can translate technical ideas for non-technical audiences. Demonstrable critical thinking, communication, and creative problem-solving skills. Ability to learn new software platforms quickly. Self-starter, positive attitude, ability to continuously develop and adapt to a growing team. Highly organized. You can manage and prioritize several different projects. Familiarity chat and CRM platforms. Bachelor's degree, preferably in a related field of study. 2+ years in customer support role.

SimpleTexting 是领先的基于网络的短信营销和企业短信平台。我们的软件使组织能够发送营销活动、分享重要警报，并通过短信提供一对一的客户服务。成千上万的北美组织依赖 SimpleTexting 与他们的受众建立联系。我们的客户包括 Fortune 500 公司、小型企业、非营利组织、医疗机构、教会、学校等。我们的平台包括分组、自动回复、数据收集和分析等功能，旨在帮助企业通过短信开始和扩大他们的 engagement.