支付运营经理（远程，美国）

As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

Reporting to the Head of Payments, the Payments Operations Manager owns the day-to-day operational health of the EverHealth payments function. This is a hands-on role focused on keeping payments running smoothly—handling escalations, driving cross-functional coordination, resolving support issues that require deep payments expertise, and owning the operational work that falls outside the scope of project-based initiatives.

Bachelor’s degree in Business, Operations, Finance, or a related field; equivalent practical experience considered
2–4 years of experience in payments operations, fintech, or SaaS customer operations
Hands-on experience with payments systems, processors, and onboarding/activation workflows; familiarity with PaySimple or similar platforms a plus
Strong problem-solving and troubleshooting skills—comfortable investigating payments issues, identifying root causes, and driving resolution across teams
Experience managing escalations or high-priority operational issues with a sense of urgency and clear communication
Proficiency with Salesforce (or similar CRM) for case management, ticket tracking, and data lookup
High attention to detail and strong documentation habits—able to maintain accurate records of escalations, decisions, and operational activity
Strong written and verbal communication; able to translate payments complexity into clear, accessible language for internal partners and customers
Collaborative and service-oriented—comfortable working across Customer Success, Support, Implementation, and Product to get things resolved
Ability to manage multiple open issues and operational tasks simultaneously without losing track of details or timelines

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

EverCommerce is a leading service commerce platform that digitally transforms the service economy through tailored, end-to-end SaaS solutions. With a focus on Home & Field Services, Health Services, and Wellness industries, the company empowers over 725,000 customers through innovative digital and mobile applications. As a publicly traded company on Nasdaq (EVCM), EverCommerce is committed to driving digital transformation and creating convenient, informed, and predictable experiences for its clients.