Customer Support Specialist (Incident Resolution)
你好!你准备好加入一家快速成长的国际旅行科技公司,成为一支出色的团队的一员了吗?在RateHawk,我们对旅行和科技充满热情,我们正在寻找一名客户支持专员(事件解决)来帮助我们保持客户满意和运营顺利。
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We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Bachelor's degree in Engineering or a related field.
5+ years of relevant experience in product management
Work proficiency in English
Proven experience managing ambiguity, complexity, and interdependencies within a product development cycle
Ability to present complex technical information in a clear and concise manner to a variety of audiences
Strong written communication skills
Experience working closely with engineering and design teams, communicating with them and providing them feedback
Strong quantitative and analytical skills - the ability to derive conclusions from data and clearly communicate findings is critical
Ability to work independently and manage multiple concurrent projects from concept to completion
Curiosity and desire to learn, with a demonstrated ability to adapt to new technologies
High sense of ownership, urgency, and drive, in a fast-pace environment
Persistence and a whatever-it-takes approach to ensure that your product and team are successful
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
Stock options.
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
English Lessons
Gympass Membership
Possibility to receive in advance part of your salary by Payflow
Fever is the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment through proprietary cutting-edge technology and data-driven approaches. We inspire over 300 million people in more than 55 countries and empower event creators with data and technology to scale, innovate, and enhance their events. We’ve partnered with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound and are backed by leading global investors.
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你好!你准备好加入一家快速成长的国际旅行科技公司,成为一支出色的团队的一员了吗?在RateHawk,我们对旅行和科技充满热情,我们正在寻找一名客户支持专员(事件解决)来帮助我们保持客户满意和运营顺利。
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