Guest Service Agent

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

教育：高中文凭或同等学历。相关工作经验：无。监督经验：无。执照或证书：无

平等机会雇主，欢迎所有员工，提供机会。积极促进环境，使员工的背景得到重视和庆祝。我们致力于非歧视，包括残疾、退伍军人或其他受法律保护的依据。我们拥有超过100个获奖的全球物业，The Ritz-Carlton Ladies and Gentlemen创造如此非凡的体验，即使在客人离开后，体验也留下深刻印象。吸引全球顶尖的酒店专业人士，他们创造终身记忆。我们相信，每个人在被授权成为有创造力、有思想和有同情心的人时都能成功。

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.