Workforce Operations Manager

We are hiring a Workforce Operations Manager to plan, schedule, and optimise the workforce that runs the business. The role combines forecasting with the operational details — making sure the right people are in the right place to deliver service levels. Key Responsibilities: Build forecasts of demand and translate them into workforce plans; Manage scheduling, real-time adherence, and intra-day adjustments; Track productivity, occupancy, and service-level metrics; Run capacity planning across teams and functions; Partner with hiring, training, and operations leads on staffing decisions; Improve workforce management processes and tools.

4+ years in workforce management or operations planning; Strong analytical skills and proficiency with Excel modeling; Familiarity with WFM platforms (NICE, Verint, Calabrio, Genesys); Experience forecasting demand and building scheduling models; Excellent written communication and stakeholder management; Comfort working with operations, hiring, and finance teams.

Fully remote, flexible work hours; Performance-based bonus structure; Annual learning & development stipend; Health and wellness benefits (varies by location); Opportunity to work on high-scale, real-world impact projects.

Sourced is a company that specializes in workforce management solutions, offering innovative approaches to optimize operational efficiency and service delivery.