实时监控专家

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We’re looking for a Real-time Monitoring Specialist to manage ticket queues, monitor real-time status of Customer Support Analysts, and provide effective handling of incoming volumes.

Experience in a contact centre
Knowledge of concepts like inflow forecasting, handling time, and queue management
A bachelor's degree or equivalent work experience
Fluency in English with excellent written and verbal communication skills
Quick learning skills to easily pick up new tasks and software
The ability to self-manage and prioritise your workload to maintain and improve processes
Confidence using office programmes (Google documents, Word, Outlook, etc.)
Great attention to detail to notice mistakes in complex data
A problem-solving approach to implement effective solutions quickly
The ability to manage relationships with a wide range of team members
Data/trend analysis skills to make continuous improvements
A readiness to take responsibility for high-stakes tasks
Flexibility to respond well to fast decision changes

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers.

Revolut is a financial technology company founded in 2015 with the mission to give people more control and freedom over their money. The company offers a range of financial services including spending, saving, investing, exchanging, and travelling. Revolut has grown to serve over 70 million customers worldwide and has been certified as a Great Place to Work™.