客户成功经理

The Customer Success Manager (CSM) at MDI serves as the primary point of contact for our partners (customers) from kickoff through onboarding, go-live, and support as they grow. This role ensures partners experience a smooth, guided implementation of MDI’s telehealth infrastructure while building long-term, value-driven relationships.

Experience by level: Associate-level requires a minimum 1 year in Customer Onboarding, Customer Support, Customer Success or related customer-facing roles. Mid-level requires a minimum 4 years in dedicated Customer Success or Account Management roles, preferably in a scale-up/fast-moving environment. Process- and project-oriented with a bias for action. Excellent verbal and written communication skills. Empathy for early-stage startup partners. Proficient with CRM and general technology tools. Quick study with new concepts and terminology.

Competitive Salary: The targeted range for Associate-level is $50,000 - $60,000 per year ($24.00 - $28.50 per hour); the targeted range for Mid-level is $65,000 - $75,000 per year. Comprehensive Benefits Package: 75% subsidized health insurance, dental insurance, vision insurance, paid time off, and a 401(k) retirement savings plan with company match. Professional Development Opportunities: On-the-job training and development opportunities. Flexible Work Arrangements: Fully remote team. Collaborative and Supportive Work Environment: Encourages idea sharing and contribution to company success.

MD Integrations partners with digital health brands to power clinical care at scale, specializing in men’s and women’s health, dermatology, endocrinology, and weight management. We offer telehealth solutions to help patients receive expert, personalized care from home.