客户支持
$1500 - $2000 / month
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You will: Build and maintain operational systems Hold the team accountable to KPIs Oversee hiring and onboarding processes Manage inventory, 3PL, and logistics Provide financial visibility into operational spend This is a high-ownership role with direct impact on performance and scalability. Core Responsibilities 1. Systems & SOP Development Build, document, and maintain SOPs for every role and process inside Notion Ensure every team member has a clear playbook and job scorecard Audit current workflows and identify bottlenecks Create systems that remove reliance on tribal knowledge Maintain operational dashboards and KPI trackers Use AI tools to automate and optimize repetitive processes 2. People Management & Accountability Serve as the primary day-to-day point of contact for the team Run weekly team standups and structured 1:1 meetings Track KPIs using role-based scorecards Conduct monthly and quarterly performance reviews Lead underperformance conversations and manage PIPs when needed Process contractor and team payments accurately and on time Foster a culture of accountability and ownership 3. Hiring & Onboarding Manage the hiring pipeline when new roles open (job posting, screening, assessments, scheduling) Oversee recruiter (if/when added to the team) Maintain updated job descriptions and role scorecards Build structured onboarding plans for every new hire Ensure new team members can ramp quickly using documented systems 4. Supply Chain & Fulfillment Own inventory tracking and demand forecasting Proactively manage reorder cycles Coordinate freight logistics and shipment timelines Manage 3PL relationships and monitor SLAs Prevent stockouts and overstock through forecasting accuracy Continuously optimize supply chain costs and efficiency 5. Cost Visibility & Financial Oversight Track recurring operational expenses (tools, subscriptions, vendors) Identify anomalies and unnecessary spend Deliver a monthly OPEX summary with observations Monitor budget vs. actuals and flag discrepancies Support data-driven operational decision-making
2+ years in Operations or Project Management within e-commerce or DTC Advanced Notion and/or ClickUp user (required) Actively uses AI tools daily to build systems and automate workflows Experience managing remote teams across time zones Hands-on supply chain experience (inventory, 3PL, freight, forecasting) Comfortable reading and interpreting basic financial reports Experience managing hiring pipelines
Employment Type: Full-Time Compensation: $50,000 - $70,000 per year (based on experience) Location: Remote (must be comfortable working across multiple time zones)
Trivium Group 是一家专注于电子商务运营的公司,提供高效的供应链管理和财务可见性解决方案。公司致力于通过自动化工具和系统优化运营流程,确保业务的高效运作和可持续发展。
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。