Revolut寻找Subject Matter Expert (实时监控)职位的人员，位于西班牙 | LinkedIn

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We’re looking for a Real-time Monitoring Specialist to manage ticket queues, monitor real-time status of Customer Support Analysts, and provide effective handling of incoming volumes. Up to shape what's next in finance? Let’s get in touch.

Experience in a contact centre
Knowledge of concepts like inflow forecasting, handling time, and queue management
A bachelor’s degree or equivalent work experience
Fluency in English with excellent written and verbal communication skills
Quick learning skills to easily pick up new tasks and software
The ability to self-manage and prioritise your workload to maintain and improve processes
Confidence using office programmes (Google documents, Word, Outlook, etc.)
Great attention to detail to notice mistakes in complex data
A problem-solving approach to implement effective solutions quickly
The ability to manage relationships with a wide range of team members
Data/trend analysis skills to make continuous improvements
A readiness to take responsibility for high-stakes tasks
Flexibility to respond well to fast decision changes