Customer Service Representative (Remote)

We are hiring a Customer Service Representative to be the first point of contact for our customers. The role handles inbound queries across email, chat, and phone — solving issues quickly, escalating thoughtfully, and turning support interactions into loyalty moments.

• 1+ years experience in a customer-facing service role
• Excellent written and verbal English communication
• Familiarity with CRM tools such as Zendesk, Salesforce, or Freshdesk
• Strong active listening and problem-solving skills
• Comfort working in a structured, metrics-driven environment
• Ability to stay calm and professional under pressure