客户服务代表

JOB DESCRIPTION: Luxury Product Consultant 负责提供高质量的客户关怀，以创造积极的客户体验。该角色需要能够在一个快节奏的环境中工作，处理客户的来电和电子邮件，处理产品问题、故障排除需求和保修支持。我们的客服中心工作时间是 PST 早上6点至下午4点。起薪为每小时17.79美元。Responsibilities: Luxury Consumer Experience: 为House of Rohl产品提供卓越的消费者体验，促进积极的口碑推广。Product and Technical Support: 处理消费者的来电，解决产品或技术问题。识别问题的根本原因并沟通最有效的解决方案，确保客户满意。Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions. Leverage Technology for Support: 利用可用技术帮助消费者识别产品、解释解决方案并提供技术指导。Resolve Sensitive Issues: 管理挑战或敏感的消费者情况，以专业的方式寻找对消费者和House of Rohl都有益的解决方案。Maintain Professionalism: 确保在高压或复杂情况下保持专业和冷静。Meet Performance Standards: 一贯实现与呼叫质量、呼叫管理、生产力和遵守操作流程和程序相关的每日目标。Accurate Record-Keeping: 准确记录消费者人口统计信息、产品细节和故障排除步骤，如公司协议要求。Adaptability and Flexibility: 执行额外的职责或特殊任务，以支持团队目标和运营需求。

High desire to interact with and provide luxury service to our customers. High School diploma or equivalent required. 2 years experience in a contact center or other fast-paced customer service environment required. Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy. Excellent Professional Communication Skills Required, Both Verbal And Written. Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams. Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation. Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork. Associate’s or Bachelor's degree is preferred. Prior ERP (SAP, Oracle, Etc.) Experience Preferred. Ability to communicate in English and French is a plus.

Fortune Brands believes in fair and equitable pay. Base salary for this position is $37,000 annually ($17.79 p/h) USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands Innovations, Inc. 是一家领先的家居、安全和数字产品公司。我们专注于家居、安全和商业建筑市场中的激动人心的机会。我们的使命是通过将空间转变为避风港来提升每个人的生活。我们相信我们的工作和品牌可以对我们的业务和股东，以及人们和地球产生深远的积极影响。