客户体验经理（电商）| 100% 远程 EU

At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.

If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.

THE ROLE
We’re looking for a Head of Customer Support who sees support as more than answering questions.

For us, customer support sits right at the center of customer experience, marketing insight, and sales growth.

This role is for someone proactive. Someone who spots patterns, brings ideas, and improves systems before problems appear.

You’ll lead the team responsible for every customer interaction - while turning conversations into insights, improvements, and revenue.

You’ll help us understand our customers better, organize their feedback into clear data for marketing, and build a support team that knows how to help and sell.

Proven e-commerce experience. Has 2+ years leading a customer support or sales team. Takes a proactive approach to problems and improvement. Understands how customer support connects with marketing and revenue.Feels comfortable working with KPIs and performance metrics. Enjoys organizing information and turning raw feedback into structured insights. Communicates clearly and protects brand voice. Has a high interest in AI tools and workflow improvements.

Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check. A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously. Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. A budget for your home office setup so you’re comfortable working how you like and where you like. Strong company culture and a network of unique individuals that celebrates you. Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.

Foxelli Group is a company that builds more than e-commerce brands - we're building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.

Apply - A simple form that helps us know who’s stepping into our world. Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space. Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together.