客户支持
$1500 - $2000 / month
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We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. The Marketing team at UpGuard includes multiple marketing and design functions, including Product Marketing, Demand Gen, Marketing Ops, Content Marketing, SEO, Community, Design, and Video. You'll be a critical member of a product-aligned Marketing Squad, serving as the creative and operational engine that fuels our high-impact campaigns.
3+ years of professional copywriting or content creation experience, ideally within the B2B SaaS or Cybersecurity domain. Hands-on experience with content distribution platforms, specifically building/sending emails in HubSpot, managing social media via Statusbrew (or similar tools), and uploading content via website CMS. A versatile portfolio demonstrating expertise in adapting copy for diverse channel formats, from complex technical documentation to succinct, high-converting ad headlines. Exceptional written and verbal communication skills, with an unwavering commitment to editorial quality, consistency, and accuracy. Proven ability to manage content creation and distribution for multiple campaign sequences simultaneously within a fast-paced environment. Strong collaborative spirit, capable of working effectively with cross-functional teams, including PMMs, Creative Leads, and the Revenue Enablement team.
Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being. WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard. $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance. Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. 18 weeks paid Parental Leave: Irrespective of parenting role. Personal Leave Allowance: This includes sick & carer’s leave. Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance. Top-spec hardware: All team members will be provided with top-spec laptops for their role. Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。