高级客户支持专员

The Senior Client Support Specialist serves as a subject-matter expert and strategic advisor for Ticketure clients, responsible for comprehending the ticketing market, managing complex configurations, resolving escalated and routine service issues, and coordinating cross-functional solutions that support client adoption, retention, and operational efficiency.

Bachelor’s degree in Business, Operations, Information Systems, or a related field or equivalent combination of education and relevant experience. 4+ years in SaaS client services, operations, technical support, or a related business operations role with demonstrated autonomy. 4+ years of experience in ticketing, admissions, or a related industry, with a strong understanding of operational workflows and client needs. Hands-on experience with HTML, CSS, JS - ability to read, interpret, and summarize code and error logs. A willingness to take on new technologies and solutions, assisting in generating user documentation for configuration and usage. A Customer first focused mentality, with a dedication to providing great customer service and solutions.

Base annual salary range of $75,000 - $90,000 est. annually, commensurate with experience. Annual bonus based on performance and company success. Equity incentive. 100% paid medical, dental and vision benefits for employee and dependents. Company-paid life insurance. Traditional and Roth 401k plans. Paid parental leave for eligible employees. Education assistance. Learning & development opportunities. Flexible scheduling. One-time home office stipend. Generous PTO and holiday schedule. Remote work environment.

Ticketure is a SaaS company focused on modernizing ticketing solutions for museums, galleries, zoos, and attractions globally. Our cloud-based, mobile-first platform helps cultural institutions deliver seamless, scalable, and data-driven visitor experiences through innovative technology and client-centric solutions.