客户支持专员

We are currently looking for a Customer Support Operator to join an international iGaming project. In this role, you will be the first point of contact for players, helping them resolve questions related to the platform, account access, payments, bonuses, and product functionality. This position is a good fit for someone who is attentive to details, communicates clearly, enjoys helping people, and feels comfortable working in a dynamic, fast-paced environment.

Strong communication skills in Chinese. Strong communication skills in at least one of the following languages: English, Ukrainian, or Russian. Experience in customer support will be an advantage, preferably in iGaming, fintech, online services, or a fast-paced digital environment. Strong customer-oriented mindset and the ability to remain calm in challenging situations. Ability to work with information carefully and follow structured procedures. Good attention to detail and responsibility in handling player requests. Ability to work according to internal quality standards and compliance requirements. Good computer skills and the ability to quickly learn new tools and software. Proactive approach to service improvement and willingness to grow within the team.

Children Allowance, Mental Health Support, Sport Activities, Language Courses, Automotive Services, Veterinary Services, Home Office Setup Assistance, Dental Services, Books and Stationery, Training Compensation

Forward connects visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. We specialize in marketing, R&D, technology, VIP customer experience, and data analytics, empowering businesses to excel globally.