inbound customer service agent-bodewell remote

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving questions, troubleshooting issues, and supporting product and service needs. In this role, agents handle high-volume inbound calls that combine customer service with inbound sales, including identifying opportunities to upsell products, services, warranties, and memberships while delivering a positive customer experience. During that time, we have developed a culture of celebrating and rewarding our employees. We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. This is a 100% remote position.

One-year relevant working experience in a customer service or sales environment. Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues. Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner. Requires a high degree of concentration and attention to detail to manage daily activity. Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization. Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products. Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities. Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once. Ability to effectively work at home. Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens.

Paid on-the-job training and mentoring. Work-from-home opportunity (equipment provided). No weekend shifts. Paid time off. Medical, dental, vision, and prescription benefits eligibility on day one of employment. 401(k) program with company match. Short-term and long-term disability. Life insurance. Appliance discount program. Tuition reimbursement. Gym membership reimbursement. Career growth opportunities.

GE Appliances, a Haier company, is a leading appliance company in the U.S., known for its commitment to creating good things for life. The company is powered by creators, thinkers, and makers who believe in innovation and continuous improvement. With a strong focus on customer service and sales, GE Appliances aims to provide exceptional experiences for homeowners through its dedicated customer service agents and sales teams.