Confidential Company招聘客户经验代理（需会英语，塞尔维亚）

You will serve as a primary point of contact for clients, supporting them through onboarding, responding to inquiries, and fostering strong, long-term relationships. You will manage the full client lifecycle, from onboarding to ongoing support. You will ensure an exceptional client experience by providing accurate, timely, and personalized communication. You will collaborate closely with internal teams to resolve client requests and improve processes. You will monitor client activity and engagement, identifying opportunities to enhance satisfaction and retention. You will maintain organized and up-to-date records in internal systems. You will strive to continuously improve the client journey and overall service quality.

2+ years of experience in client relationship management, account management, or customer success, ideally within FinTech, Financial Services, or Online Trading. Strong interpersonal and communication skills with a client-focused mindset. Proven ability to manage multiple priorities while maintaining attention to detail. Excellent problem-solving and organizational abilities. Bachelor’s degree in Business, Finance, Economics, or a related field.

Competitive remuneration package with performance-based incentives. Ongoing professional training and career development. Collaborative and supportive work culture within a reputable FX/FinTech company. Opportunity to grow in a modern, dynamic, and fast-evolving environment.

Confidential Company is a reputable FX/FinTech company seeking to expand its client relationship management team.