前线部署产品经理，代理

Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.

5+ years in PM, solutions engineering, forward deployment, or technical account ownership. AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks. You can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate. You've lived the problems customers are trying to solve - you know what great CX looks like from the inside. You can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritize accordingly. You're comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy.

Great salary plus the opportunity for equity or stock grants. Learning budget. The thrill of building something new. AI-fluency. Tackle unsolved problems.

Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.