Adoreal 招募客户成功专员 (欧洲) 在瑞典 | LinkedIn

我们正在寻找一位客户成功专员，支持诊所在整个旅程中使用Adoreal，从他们签约的那一刻到他们每天在平台上运营。这个角色结合了现场上机的动手经验与持续的技术支持、培训和采用。一周你可能在诊所现场指导工作人员了解新流程，下一周你可能远程解决收费问题或制定新的帮助中心文章。我们寻找的是能够主动工作而非被动反应的人。你应该是那个预见诊所会遇到困难，提前建立资源，将每个支持互动视为改进平台对所有人方式的人。你同样能运行一个结构化的实施项目，或者跳入一个意外的支持工单。

旅行欧洲是这个角色的一部分。当新诊所上 board 或现有诊所需要更深入的培训时，你将亲自到场。候选人应居住在波兰、西班牙、瑞典或英国，距离主要机场一小时以内。

What You'll Do
Onboard new clinics
Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders
Support configuration of Adoreal's EMR and CRM systems and help clinics migrate data from their existing tools
Organize and structure clinic data so it aligns with Adoreal's analytics framework
Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly
Travel on site to deliver staff training and lead clinics through their transition to the platform
Support clinics once they're live
Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours
Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed
Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface
Train and enable on an ongoing basis
Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources
Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions
Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live
Close the feedback loop
Track and document bugs, recurring issues, and feature requests
Identify patterns across clinics and translate them into product insights for the Product and Growth teams
Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions

Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health
Hands on experience with EMR and CRM systems, data migration, and digital workflow tools
Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus
Demonstrated success managing multiple implementation or onboarding projects simultaneously
Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance
Strong familiarity with support ticketing systems and escalation processes
Experience training clinical and administrative staff on new systems
Comfort building help center content, training documentation, and self service resources
Awareness of regulatory requirements in healthcare data handling and access control
Willingness and ability to travel across Europe for clinic visits and on site training

Paid time off (PTO) and paid holidays
Performance-based bonuses and company equity opportunities
Fully remote work environment with flexible schedules
Collaborative and thriving team culture guided by Adoreal's core values
Why Adoreal? Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day

Adoreal 是一家快速增长的垂直 SaaS 公司，利用创新和颠覆性技术来改善消费者体验、结果和选举医学的可预测性。我们的团队热衷于挑战，拥抱变化，并致力于改变我们的行业。