客户支持
$1500 - $2000 / month
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OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. OpenLoop is seeking a Staff Data Analyst to support the growth on our Business Intelligence team. This role will serve as an analytical partner across our growing healthcare organization. They will be responsible for shaping how data informs executive decision-making, operational excellence, regulatory compliance, and patient outcomes across our national tele-health platform. As a senior individual contributor, this role combines advanced analytics expertise with strong business partnership.
Experienced (ideally between 7–10 years) professional experience with exceptionally strong analytical thinking and strategic stakeholder engagement skills, focused on driving effective and influential business decisions. This role is positioned to serve as a dependable right-hand to the director, consistently demonstrating leadership capability. Hands on experience with data analytics, preferably within healthcare, tele-health, or highly regulated industries -- please refer to the years of experience and details above, to differentiate between the two levels. Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or related field required. Expert-level SQL proficiency; strong experience with Python or R. Advanced experience with BI and visualization tools (Tableau, Power BI, Zoho Analytics, etc.). Strong understanding of healthcare operations, compliance considerations, and regulatory reporting environments. Proven ability to operate independently in ambiguous, high-stakes environments. Demonstrated experience influencing executive-level stakeholders. Exceptional communication skills with the ability to: Translate complex technical concepts into accessible language. Clarify ambiguous business requests into structured analytical plans. Deliver high-quality executive presentations. Strong balance of technical depth and interpersonal effectiveness. Comfortable managing urgent, high-visibility requests in a fast-paced healthcare environment.
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。