客户支持
$1500 - $2000 / month
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We are Emma – The Sleep Company . Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day. At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience). 5+ years of experience in Product Management, with a minimum of 3+ years focused on B2B SaaS platforms or enterprise software. Prior experience with Sprinklr or a similar enterprise CX/CRM platform is highly preferred. Experience defining product development for customer care or contact center technologies is a plus. Demonstrated ability to develop and execute a compelling product strategy and roadmap. Exceptional analytical, problem-solving, and data-driven decision-making skills. Proven ability to lead, influence, and communicate effectively across technical, business, and executive stakeholders. Deep familiarity with agile methodologies (Scrum/Kanban) and development tools (e.g., Jira, Confluence, Asana). Strategic Thinking: Ability to synthesize complex business goals into clear product deliverables. Bias for Action: Results-oriented mindset with the ability to manage multiple priorities in a fast-paced environment. Executive Communication: Outstanding ability to present complex information and product vision to senior leadership.
A combination of personal and company growth to accelerate your career and help you reach your goals. A career development path tailored to your goals, with access to mentorship, training, and resources that will accelerate your professional growth. The chance to work on exciting and challenging projects as part of a dedicated, international team. A culture of collaboration and innovation, where you’ll have the freedom to implement new ideas, shape processes, and help build the DNA of a maturing company. To work and learn from experts in diverse fields and get to know your team members at exciting company events.
Emma – The Sleep Company 是一家成立于2015年的全球领先的D2C睡眠品牌,产品在全球35多个国家销售,拥有超过25家欧洲门店。我们通过领先的消费者协会推荐,开发出最佳的睡眠舒适产品,帮助客户每天焕发最佳状态。Emma 是一个由聪明、有驱动力的人组成的社区,团结在强烈的协作、团队合作和知识共享文化中。我们以大想法、承担责任和驱动有意义的影响为己任。通过实际经验、导师制和持续学习,我们推动自己的成长和学习。拥有来自60多个国家的Emmie成员和多个地区的办事处,我们的多样化视角丰富了我们的职场文化。
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。