初级网络与安全工程师（24/7）

Centred in the UK (and now growing globally and in Poland) is our Global Support Centre, where it will be your job to provide technical support via email/telephone to our global customers, using your initiative to help customers with their issues. The role involves a combination of both technical and administrative work, requiring you to assist customers with fault-finding, but also handle incoming calls and emails, log and manage incidents and continue to progress ongoing issues out of local office hours, working with other shift engineers, on-call teams and managing vendor escalations where necessary.

You will help to deliver our range of technical support services and investigate issues that arise. You will need to handle incoming support requests for customers, logging and troubleshooting cases as required to resolve issues. You will collaborate with colleagues and senior engineers to investigate issues on a variety of different products from numerous vendors. This can be very interesting as you will learn how different businesses deploy equipment and develop your understanding of the wider industry.

For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations. We believe in supporting engineers in their training with industry-recognized qualifications, as they prepare to work directly with our customers. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications and with a team of experienced engineers on hand to help; so, you’ll never be without guidance, and you won’t be thrown in at the deep end, as we will support you from day 1. We have an established training program to help you develop practical skills and experience in a range of technologies.

Arrow Electronics 是一家提供24/7技术支持的全球支持中心，专注于网络安全和网络工程领域。