Edstruments 美国招聘客户成功助理 | LinkedIn

Edstruments empowers K12 and nonprofit leaders with modern financial software spanning the Procure-to-Pay lifecycle and Budget Planning & Management. Our platform helps our partners align their spending and budgets to strategic objectives so that they can best achieve their mission. As a fast-growing startup, we add several new partners each month, and our platform is currently in use by organizations across multiple states in the US. We are seeking individuals who are excited to play a critical role in helping our partners achieve their missions.

2+ years of experience in customer success, account coordination, onboarding, or project support, preferably in tech, education, or nonprofit environments. Strong written and verbal communication skills, including the ability to guide partners through new tools and explain technical concepts clearly. High attention to detail, especially in executing partner-facing tasks like training follow-ups, pricing updates, and uploads. Proven ability to work independently while managing multiple accounts or projects. Demonstrated interest in learning and mastering software tools. Comfortable using AI tools (ChatGPT, Claude, or similar) to draft communications, summarize partner notes, and accelerate documentation work; curious about how AI can speed up your own day-to-day. Familiarity with or willingness to learn tools like Trello, Coda, Loom, HubSpot, and Intercom.

Starting base salary range of $40,000 - $65,000, with potential for performance-based bonuses. Includes a 3% 401(k) match and 4 weeks of PTO, including paid federal holidays.