Resident Operations Manager

We’re seeking a Resident Operations Manager to own the day-to-day coordination of maintenance, vendor execution, and resident issue resolution. This role is the primary point of accountability for ensuring resident issues are triaged correctly, communicated clearly, and resolved efficiently. This position requires strong judgement, organisation, and empathy in a fast-paced, high-volume property management environment.

Key Responsibilities: Maintenance Ticket & Vendor Coordination, Resident Communication & Experience, Issue & Incident Management, Roommate Conflict Resolution, Operational Discipline. Experience & Technical Requirements: 5+ years of direct property management experience, hands-on maintenance coordination, proven experience managing high volumes of work orders, experience coordinating vendors and managing resident communications related to repairs and outages, familiarity with property management software (AppFolio experience preferred), working knowledge of residential systems (basic plumbing, heating, electrical), strong organisational skills with the ability to prioritise and batch work efficiently, excellent written and verbal communication skills, sound judgement, attention to detail, and consistent follow-through, comfort handling resident complaints and emotionally charged situations with professionalism and empathy.

5+ years of direct property management experience, hands-on maintenance coordination, proven experience managing high volumes of work orders across multiple units or buildings, experience coordinating vendors and managing resident communications related to repairs and outages, familiarity with property management software (AppFolio experience preferred), working knowledge of residential systems (basic plumbing, heating, electrical), strong organisational skills with the ability to prioritise and batch work efficiently, excellent written and verbal communication skills, sound judgement, attention to detail, and consistent follow-through, comfort handling resident complaints and emotionally charged situations with professionalism and empathy.