客户支持
$1500 - $2000 / month
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Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. We are seeking a License Operations and Strategy Manager to help steer that evolution — a commercial, strategic operator who can connect regulatory compliance with business opportunity.
5–8 years in top-tier consulting, strategy, or operations leadership — ideally in financial services, fintech, or crypto. Proven experience leading complex, multi-stakeholder initiatives with a commercial or regulatory focus. Understanding of EU regulatory frameworks (EMRs, MiCAR, MiFID II, PSD2, AMLD5/6, DORA, etc.). Strong grasp of business and financial models — able to quantify how regulatory design impacts revenue, cost, and scalability. Deep experience in outsourcing oversight, vendor performance, and regulatory submissions. Exceptional problem-solving, analytical, and executive communication skills. Commercially astute — connects regulatory compliance with business growth and customer trust. Operates with a consulting mindset: structured, analytical, and action-oriented. Thrives in ambiguity and moves quickly from concept to execution. Collaborative, low-ego, and able to influence senior stakeholders. Passionate about crypto, innovation, and responsible scaling in regulated environments.
Kraken is one of the world’s leading digital asset platforms, trusted by millions across 190+ countries. As the global crypto market transforms under the Markets in Crypto-Assets Regulation (MiCAR) and many more regulatory frameworks, Kraken is building the blueprint for how a global exchange scales compliantly — while unlocking new growth across products, markets, and partnerships.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。