职位描述

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. Reporting to the Communications Manager, this remote role is responsible for delivering accurate, timely, and high-quality support to customers across multiple communication channels. The Customer Service Representative ensures a positive customer experience through thorough documentation, effective coordination with internal teams, and the ability to adapt to evolving priorities.

任职要求

高中文凭或同等学历
2年以上客户服务经验， preferably in a call center or service-focused environment
能够获得并维持财产及意外保险执照
能够适应客户需求的变化和多个通信渠道
强大的问题解决能力以在升级前解决客户问题
强大的书面和口头沟通能力
熟练使用常见的客户服务中心软件和系统，如CRM工具
强大的时间管理和多任务处理能力以高效处理多个客户互动和任务