EPS Learning招聘客户成功专员，西区（远程）在美国 | LinkedIn

Company Overview EPS Learning is a leading K–12 supplemental literacy and math curriculum company. Its suite of solutions includes many well-known, trusted and proven products like SPIREⓇ, Explode The CodeⓇ and Wor... We are looking for team members who want to be part of addressing one of our nation’s most critical challenges. Fewer than a third of all students can read proficiently. Reading ability is a key driver of equity since only 20% of Hispanic students, and 16% of Black students can read proficiently by 4th grade. You will be joining a high-paced, creative and fun team dedicated to making a difference in children’s lives and driving equity across our nation’s public schools. Position Summary We are seeking a Customer Support Specialist who takes pride in delivering exceptional customer experiences through accuracy, empathy, and problem‑solving. This role plays a vital part in supporting our customers by managing inquiries, processing orders, and resolving complex or escalated situations with care and efficiency. You will work closely with internal teams to ensure every interaction reflects EPS’s commitment to service excellence.

A minimum of three years customer service-related work experience. Two years data entry and keyboarding experience. Proven ability to work within a multi-channel communication structure both internally and externally that includes email, phone and instant messaging/chat tools. Ability to key large volumes of alpha/numeric data accurately. Ability to perform business math calculations. Proficient in Microsoft Office products and Adobe Acrobat. Excellent written, verbal, and interpersonal communication skills. Problem-solving skills and ability to resolve discrepancies. Strong organizational skills and the ability to manage multiple tasks. Experience using NetSuite is a plus.

We offer a competitive compensation package based on various factors including but not limited to qualifications, skills, competencies, location, and experience. Other rewards include an annual bonus or commission, a 401(k) retirement plan with employer match, medical, dental, and vision insurance, generous PTO, sick and paid holidays, as well as employer paid life and short & long term disability insurance. We provide you with a laptop for your home office and a flexible remote-first work culture.

EPS Learning is a leading K–12 supplemental literacy and math curriculum company. Its suite of solutions includes many well-known, trusted and proven products like SPIREⓇ, Explode The CodeⓇ and Wordly WiseⓇ. The company recently took on a private equity partner committed to product and go-to-market investments that will position the company for explosive growth over the coming years.