AI部署工程师

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities.

Hands-on experience building and operating end-to-end production systems at scale. Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments. Experience developing or operating AI/LLM-powered systems in production is a major plus. Familiarity with React, TypeScript, and/or Go is an advantage. Ability to work face-to-face with customers to unpack their problems and deliver practical solutions. Clear, direct communicator who can be equally persuasive with engineers and executives. Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.

Build AI agents that run in production at meaningful scale, not slideware or research exercises. Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups. Directly influence the direction of NiCE's AI agent platform through the real problems you solve. Operate with genuine autonomy and end-to-end ownership across the agent lifecycle. Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.