Rover.com 招聘内容项目管理经理

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Who We’re Looking For We’re looking for a Content Program Manager to join our Skills & Knowledge Program Management team. In this role, you’ll lead critical initiatives in operations content and knowledge base management that directly support business growth and delight our customers.

6+ years of experience within an operations, customer service, or other customer-facing environment, including 2+ years applying the principles, standards, and tools associated with business analysis, program management, and project management, and at least 2 years in a people management or content leadership role. Current knowledge of effective content and knowledge management methodologies, techniques, and practices. Experience managing and using various knowledge base tools and help center systems. Strong data analysis skills and financial acumen; ability to use data to understand problems, identify options, and make sound decisions. Ability to build and foster strong stakeholder relationships, establish trust, and achieve alignment across the organization. BA/BS degree or equivalent professional experience.

Competitive compensation, 401k match, Long-term incentive plan with a company performance-based cash payout, Flexible PTO, Competitive benefits package, including medical, dental, and vision insurance, Commuter benefits, Bring your dog to work (and unlimited puppy time), Pet benefits, including $1000 toward adopting your first dog or cat, Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly, Regular team activities performed in-person and virtually

Rover is a fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We are investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 转变的公司 in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.