iHerb hiring Sr. Product Manager - Recs/AI

Senior Product Manager – Recommendations & AI will lead the evolution of our e-commerce platform's personalization and AI-driven experiences. This role will focus on leveraging advanced recommendation algorithms and generative AI to deliver highly relevant and engaging customer journeys across all platforms (desktop, mobile web, and app). You will be responsible for analyzing data, defining a strategic roadmap, and driving the implementation of AI-powered features that enhance product discovery, personalization, and overall customer satisfaction. This role requires close collaboration with cross-functional teams, including engineering, data science, UX/UI, and marketing, to ensure seamless integration and execution of AI initiatives.

Deep understanding of e-commerce personalization techniques, including collaborative filtering, content-based filtering, and hybrid recommendation systems. Proven experience with generative AI models (LLMs, diffusion models, etc.) and their application in e-commerce or related fields. Strong understanding of API integrations for AI services. Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar. Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making. Strong understanding of machine learning concepts and their application to recommendation systems and personalization. Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value. Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing. Experience working in an Agile/Scrum environment. Customer first mentality.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world.