客户支持
$1500 - $2000 / month
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Our client is building the future of automated growth through a portfolio of vertical SaaS companies powered by AI agents. Their model focuses on solving distribution challenges at scale, enabling businesses to drive revenue on autopilot. They combine deep technical expertise with operational excellence to create distribution-first software businesses. The company has been profitable since day one and is positioned for exponential growth.
Client Onboarding & Account Operations: Set up client workspaces and internal systems during onboarding; ensure onboarding data is accurately captured and maintained; participate in onboarding calls, supporting the Lead Campaign Manager and documenting next steps; maintain clean and organized internal documentation (account health, strategy notes, decisions); own your book of business from an operational perspective.
Client Communication & Weekly Updates: Deliver weekly client updates (primarily async), ensuring clarity and strategic alignment; track action items, risks, blockers, and escalate when necessary; attend client calls when required, contributing execution visibility and context.
Content & Campaign Execution Support: Coordinate with the content team to ensure timely delivery aligned with strategy; schedule content and manage campaign logistics; ensure campaigns remain aligned with intended outcomes and execution standards; ensure all contract deliverables are met.
Team Collaboration: Collaborate with other Campaign Managers to maintain documentation and delivery standards; participate in daily huddles and team meetings with clear updates and priorities; take full ownership of tasks and communicate early about risks or delays.
Process Improvement: Identify recurring issues in onboarding, documentation, scheduling, or delivery workflows; propose and help implement process improvements to reduce friction and prevent errors.
我们帮助一家创新的SaaS初创公司寻找下一个团队成员。他们的模型专注于通过AI代理解决大规模分销挑战,使企业能够实现自动化增长。他们结合深厚的technical expertise与operational excellence,创建以分销为核心的软件企业。公司自成立以来即盈利,并处于指数级增长阶段。
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。