AI工程总监（美国）

The AI engineering organization at ServiceTitan is looking for a leader who will drive the core infrastructure of our AI strategy to support our growth now and in the future. The ideal candidate will have experience growing and managing multiple AI engineering teams and managers within a product company, possessing a proven ability to align AI agentic infrastructure with concrete business outcomes, and anchor the organization's technical work within our broader corporate strategy. They will work with business stakeholders across the company and support the creation of a global AI Agentic Infrastructure competency that includes intelligent, autonomous, and semi-autonomous systems.

Education: MS/Ph.D. in Computer Science, Artificial Intelligence, Computational Linguistics, or a similar quantitative discipline required. Leadership: 5+ years of experience in ML or AI engineering leadership roles, specifically managing multiple teams (including managing managers) shipping production software. Technical Expertise: Deep system-level architectural knowledge of modern NLP, large language models (LLMs), transformer architectures, RAG pipelines, and agentic workflows (planning, reasoning, tool use, human-in-the-loop workflows). Advanced Evaluation Skills: Deep knowledge of evaluation methodologies for non-deterministic systems, including LLM-as-a-Judge, behavioral analysis (evaluating reasoning traces or chain of thought), and championing best practices in model lifecycle management and monitoring. Data Systems: Expertise in vector databases, and SQL; experience with handling unstructured text data at scale to build foundational data architectures. Technical Mastery: Deep architectural understanding and proven experience designing and overseeing the core components of enterprise AI platforms. Communication: Great communication skills, including the ability to communicate complex AI concepts (like hallucinations or context windows), as well as AI capabilities, limitations, and risks to business stakeholders and articulate product vision to audiences ranging from individual contributors to C-level executives. Cross-Functional Collaboration: Proven ability to act as a bridge between Engineering, Product Management, and executive leadership, anticipating future business needs and translating competitive market offerings into scalable technical insights. Adaptability: Strong judgment in navigating ambiguity and guiding engineering teams in the fast-paced Generative AI landscape, balancing rapid innovation in AI with long-term platform stability and maintainability.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.