客户支持
$1500 - $2000 / month
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We’re hiring an AI Engineer to shape how AI shows up across ReadMe’s product: from how developers explore and understand APIs to how companies author and maintain their documentation. We’re at the forefront of a major shift in developer experience: AI agents need APIs to talk to each other, and those APIs need to be understandable, structured, and explorable. At the same time, writers and developers are looking for better ways to generate and maintain documentation with AI. We’re a small team of humans (and one owl) working together to do big things — and that’s where you come in. In this role you’ll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.
This isn’t a feature team where a PM hands you tickets. You’ll help decide what gets built, why it matters, and how it works end-to-end. You’ll work on systems that are already live across thousands of developer hubs and define what they become next. ReadMe’s AI surface spans three bets we’re doubling down on: Documentation that writes itself. AI that watches code change and keeps docs current — from PR-level suggestions to org-wide audits that surface and fix quality issues at scale. Answers, not search results. A conversational layer embedded directly in developer hubs, grounded in real docs, that gives developers the right answer instead of a list of links to dig through. APIs that are agent-ready. As AI agents increasingly talk to APIs, the structure and clarity of those specs matters more than ever. We’re building the systems that make APIs understandable by both humans and machines.
Unlimited PTO with a three-week minimum. Fully covered medical, dental, and vision insurance for you, and 100% for your dependents. A One Medical membership. A gym or fitness stipend of up to $150 per month. One-to-one donation matching of up to $1,000 per year. Twelve weeks of paid parental leave after the birth or adoption of a child. Work from home. Three offsite retreats per year to get together with coworkers and plan for the quarter ahead.
ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you’ve used ReadMe! We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.
We can’t wait to read your resume and (hopefully personality-filled) cover letter! Let us know what excites you about full stack engineering, and help us get to know you better! If we think we might be a good fit for you, we’ll set up a 30 minute phone chat with our VP Engineering Moses! He’ll tell you more about the role, and get a chance to hear about your experiences. Next will be a second 30 minute phone interview with Davin, one of our Engineering Managers, where we’ll dive a bit more into your background. We’ll then do a technical assessment with a couple of ReadMe engineers. Finally we’ll invite you to an 'onsite' interview conducted over Zoom! These usually take 3.5 to 5 hours including an hour break in between. We are able to be flexible with the schedule and split it up over two days if that works best for you! We start with a 15-minute get-to-know-you with the people you’ll be interviewing with, and then have you talk with people one-on-one later on. We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging.
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。