客户支持
$1500 - $2000 / month
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At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
AI Enthusiast & Early Adopter: You possess a genuine passion for the evolving AI landscape. While you may not use AI in your current professional day-to-day, you experiment with LLMs and agents in your own time. You likely have a personal tech stack (e.g., leveraging Claude and Cursor for home projects) and are eager to bring that 'inquiry mindset' to a professional environment. Experienced Product Leader: Proven track record in Product Management/Ownership or Technical Operations/Delivery Management within a high-scale SaaS environment. Platform Visionary: Experience taking a technical product from 'Proof of Concept' to company-wide adoption, specifically navigating the lifecycle of an Internal Developer Platform (IDP) or similar project. Governance & Engineering Excellence: A strong orientation toward tooling, compliance, and engineering governance. You understand how to lead the transition from disjointed tools to a unified 'Golden Path'. Data-Driven Strategist: Proficiency with BI/Reporting tools and a history of using metrics (such as DORA or SPACE) to justify technical roadmaps and prove productivity gains. DevOps Fluent: Deep familiarity with modern DevOps patterns and the specific cultural and technical challenges of scaling engineering organisations.
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas Life Assurance paid out at 3x annual salary Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks Private Dental Insurance with Bupa Salary sacrifice Pension provided by Scottish Widows Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! Access to services such as Calm and Bippit (financial wellbeing coaching) All of our roles champion flexible working and we are happy to discuss what this means to you Social committees that plan team, office and company wide events to bring people together and celebrate success Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc) Volunteer with a charity of your choice for a day each year Dog friendly offices!
Arbor Education is an education technology company focused on transforming the way schools operate. Our mission is to create a better future for schools by empowering staff, using data-driven insights, and fostering a joyful work environment. We provide innovative school management tools that support 7,000+ schools and trusts, aiming to improve efficiency and employee satisfaction.
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$1500 - $2000 / month
我们正在寻找一位经验丰富的客户服务中心经理,负责领导和扩展一家美国家庭服务组织的远程客户支持运营。在这一务实的角色中,您将负责监督日常运营,管理客服员和调度员团队,并将小支持团队转型为支持全国连锁门店的高效集中中心。
工作时间:9am-5pm EST/PST。需重叠工作。汇报对象:CEO。全远程。我们正在招聘:客户成功经理(远程)。一家快速成长的软件公司正在寻找一位杰出的客户成功经理加入团队!
负责与客户、物流、制造和/或销售或服务代表对接,处理各种售前或售后服务功能。