高级客户成功经理

负责管理高价值客户的日常关系，指导客户在社交媒体旅程中成功。建立并维护与客户在所分配垂直领域内的复杂使用案例的关系，从终端用户到执行赞助人，确保他们有持续的最佳体验。在客户关系的整个周期内，监测账户健康和采用情况，提供指导帮助客户提升其社交媒体策略。

5-8年客户面向/账户管理经验， preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption. Solid knowledge of social media and/or social marketing and business use of social media. Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner. Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs. Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions. Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems. Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.