Sword Health hiring Customer Success Enablement Manager in United States | LinkedIn

Enablement Coordinator at Sword Health will lead the strategic development and execution of comprehensive Customer Success enablement programs. This role is pivotal in equipping the Customer Success team with the tools, resources, and training necessary to enhance their effectiveness, shorten ramp time, and consistently achieve or surpass company goals. The Enablement Coordinator will drive initiatives that unify global best practices, improve messaging accuracy, and support successful Customer Success methodologies across the organization, including hiring and development. AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

8+ years of experience in Customer Success enablement, enterprise sales management, or a related field, with a proven track record of managing and delivering successful enablement projects from inception to completion. Expertise in designing and implementing commercial training programs that drive measurable improvements in Customer Success readiness and performance. Strong understanding of the Customer Success cycle, including common challenges and best practices. Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build relationships across all levels of the organization. Proven ability to analyze performance data and translate insights into actionable strategies. Demonstrated experience in leading cross-functional teams and driving collaboration across departments to achieve Customer Success objectives.

Comprehensive health, dental and vision insurance* Life and AD&DI Insurance* Financial advisory services* Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* Health Savings Account Equity shares Discretionary PTO plan Parental leave 401(k) Flexible working hours Remote-first company Paid company holidays Free digital therapist for you and your family Eligibility: Full-time employees regularly working 25+ hours per week

Sword Health is a healthcare technology company pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment. Founded in 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs.