技术客户支持专员

The engineer, Technical Customer Support is located in areas with high market presence of J&J medical equipment, Cataract, Refractive & OSD surgery. One prime purpose of the specialist is to provide technical service in cultural and geographic proximity to customers. This will allow J&J to offer professional and fast support to our customers. Further, Specialist, Technical Customer Support can develop, improve and extend existing customer relationships, resulting in incremental sales of services (Service contracts). Specialist will be key for J&J to closely track performance of medical equipment, respond quickly to customer enquiries and provide accurate feedback on system usage, performance and customer satisfaction. In her/his technical role, is integrated in the European Field operations, with close relationship to the local equipment manager and sales. He will actively approach customers in regard to sales of services. J&J Field Service operates in a European network, occasional travel on short term notice within EAM if required. It is expected that Specialist, Technical Customer Support has a significant positive impact on generation of incremental revenue through their support activities.

Associate degree in medical electronics, post-secondary technical training, or equivalent education. Minimum of 3 years of service experience, ideally within the medical industry. Familiarity with ophthalmic or diagnostic equipment used in surgical environments is an advantage. Strong proficiency in the local language. Good oral and written command of English. Additional language skills are considered a plus. Solid technical understanding and hands-on troubleshooting capability in medical-related equipment. Operates independently within established guidelines, applying sound judgment and initiative to prioritize and execute responsibilities, while not carrying direct supervisory duties.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

Application review: We’ll carefully review your CV to see how your skills and experience align with the role. Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have. Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step. Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.